FAQ

Where Are You Located?

We are located in Oxford, MI where all our products are designed and manufactured.

How Can I Contact You?

You can e-mail us directly at support@IconicSignCo.com or use our "Contact Us" form, which you can get to by clicking "Contact Us" on our navigation bar on the top of the screen. 

How Soon Will You Get Back To Me?

We generally answer all customer emails and messages within 24 - 48 business hours. However, on the weekends and during holidays it can take up to 72 hours. Don't worry, if you get in contact with us we will get back to you. 

There Is A Custom Item I'd Like Made But Don't See It On Your Store. Can You Make It?

Send us an e-mail at support@IconicSignCo.com and tell us what you want. We'll do everything we can to make it for you and if we can't we'll let you know. 

Shipping

How Long Will It Take To Receive My Item?

All our items are custom made to your request.  We target 10-days to delivery from the order date, but it can take up to two weeks to ship depending on seasonal demand.  If you need an item by an exact date please contact us directly about options for faster delivery.

Where Are My Items Being Shipped From? 

All items are shipped directly from our manufacturing location in Oxford, Michigan.

Will My Order Have A Tracking Number?

Yes, you will receive an e-mail with the tracking information after the order is collected by the shipping carrier (USPS, UPS, or FedEx).

Return Policy

Please read our Refund Policy in full before purchasing. You agree to the terms of our return policy by making a purchase with us.

Additional Questions

Email us at support@IconicSignCo.com and we will get back to you within 48 business hours.